1. Introduction
Enugu Air ("we", "our", or "the Airline") is committed to maintaining the trust and confidence of all our passengers, visitors, and corporate clients. This Privacy Policy describes how we handle personal data collected across our web applications, airport service counters, customer contact centers, and onboard services.
2. Data We Collect
When you book flights, manage itineraries, or register for Enugu Air passenger services, we may collect information including your name, contact details (phone, email, postal address), government-issued identification numbers, payment transaction tokens, and special assistance travel preferences.
3. How We Use Your Data
- Issuing tickets, boarding passes, electronic invoices, and baggage tags.
- Sending real-time flight notifications, gate changes, and schedule updates.
- Complying with mandatory civil aviation regulatory security screening and border authorities.
- Processing refund requests, passenger loyalty benefits, and customer feedback.
4. Data Security
We implement robust technical and organizational security controls, including TLS 1.3 encryption, secure PCI-DSS compliant payment gateways, and role-based access restrictions to safeguard your data against unauthorized access or disclosure.
5. Contact Data Protection Officer
If you have inquiries regarding your personal data or wish to exercise your rights under the Nigeria Data Protection Regulation (NDPR), please contact our Data Protection Officer at privacy@enuguairlines.ng.